Support

Support happens in direct messages on our official X account, @avorafinance. Send us a DM there for account help and current product links.

Only trust the official account

Avora support never messages you first and never asks for your recovery phrase, private key or email login code. Accounts that do are impersonators. Check the handle is exactly @avorafinance before you reply.

Before you message us

Have these details ready when relevant:

• the action you attempted
• the approximate time
• your public wallet address
• the transaction link or hash, if one exists
• the exact error message
• a screenshot with personal details hidden

Never send your recovery phrase, private key, email login code or passwords.

Quick checks

• A balance looks old? Refresh Portfolio once the chain confirms the transfer.
• "Price moved beyond your slippage limit"? Get a new quote in Swap, or choose a higher slippage.
• A swap is still Confirming? Open its transaction link before repeating it.
• "Not enough ETH for network fees"? Add a little ETH on Robinhood Chain.
• Stock Token shows Halted? Trading resumes when the market reopens.

For product behavior, start with Markets and trading, Wallet and portfolio or Fees and safety.